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S Harsono. (2013). Pengaruh harga, nilai manfaat, dan kualitas terhadap kepuasan pelanggan handphone blackberry di Surabaya. Journal of Business & Banking 3 (2), 135-150
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TG Pawitra, S Harsono. (2013). Pengaruh Kualitas Layanan dan Kepuasan Emosional Terhadap Kualitas Hubungan dan Loyalitas Pelanggan KFC Di Surabaya. Journal of Business and Banking 3 (1), 17-30
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S Harsono. (2015).The institution image and trust and their effect on the positive word of mouth. International Research Journal of Business Studies 7 (1)
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Prasetyo, H. A., & Harsono, S. (2015). Pengaruh kesadaran merek dan diskon harga terhadap niat pembelian dengan mediasi citra Restoran Seafood New Javana di Surabaya. Journal of Business & Banking, 5(1), 13-32.
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Awan, S. H. (2015). DJ Model: A Model of Service Recovery for Student Satisfaction Using Distributive, Interactional and Procedural Approaches. PEOPLE: International Journal of Social Sciences, 1(1), 967-982.
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Awan, S. H. (2016). Building Batik SMES Customers' Using Personal Image and Brand Image. International Journal of Apllied Business and Economic Research, 14(14), 10551-10564.
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S Harsono, H Widyantoro, T Prawitowati, B Rahmat. (2017). The development of service quality model as a criterion in selecting the banks in Indonesia. Polish Journal of Management Studies 15
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Prabawati, D. K. Y., & Harsono, S. (2017). Strategi pemasaran jasa transportasi taksi konvensional menghadapi persaingan jasa transportasi berbasis aplikasi online di Surabaya. Journal of Business & Banking, 7(1), 105-124.
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S Harsono, S Perdana, DB Riyadi. (2018). The influence of brand image, brand trust, perceived quality and perceived value on consumer purchase intention at different categories of product. Advanced Science Letters 24 (5), 3198-3207
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S Harsono. (2018). Service Recovery and Its Effect on Students Satisfaction, Trust, and WOM Communication. International Research Journal of Business Studies (IRJBS) 11 (2), 93-112
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FA Rozaq, H Soni. (2018). The effect of brand image and service quality on customer satisfaction and loyalty of IPhone users in Surabaya. Russian Journal Of Agricultural And Socio-Economic Sciences 79 (7), 261-269
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TR Makamuri, S Harsono. (2018). The effect of trust and service quality on loyalty mediated by customer satisfaction at pt bank nusa tenggara timur, waingapu branch office, indonesia. International Journal of Economics, Commerce and Management 9
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Widjanarko, G. L., & Harsono, S. (2019). Kesadaran merek, citra merek, persepsi terhadap kualitas dan pengaruhnya terhadap niat beli sepeda motor Honda Vario di Surabaya. Journal of Business & Banking, 9(1), 19-35.
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S Harsono, H Widyantoro, T Prawitowati, B Rachmad. (2019). Perception, Gap and Reflection of S-OOCBs Dimensions and Their Influence on Servqual From the Perspective of Banking Employees and Customers in Indonesia. Religación. Revista De Ciencias Sociales Y Humanidades 4
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Harsono, S., Widyantoro, H., Prawitowati, T., & Rachmat, B. (2021). Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior: comparison of implementation and evaluation from the perspective of bank customers. Market/Trziste, 33(1).
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E Herlina, G Hudiwinarsih, SH Awan, Z Zakiah. (2021). Peningkatan Kemampuan Wirausaha dengan Pendampingan dan Pemberdayaan Kelompok Usaha Sablon “Salam” Melalui Strategi Pemasaran Modern & Job Order Costing. Jurnal Kemitraan dan Pemberdayaan Masyarakat (KeDayMas) 1 (1), 25-34
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Harsono, S. (2021). Interaksi antara kualitas layanan dan socb terhadap kepuasan serta hubungananya dengan loyalitas nasabah pada bank konvensional dan syariah. Jurnal Dimensi, 10(3), 527-542.
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Saktiawan, P. D., & Harsono, S. (2021). The Effect of Performance, Price Perception, Brand Image, and Brand Association on Purchase Decision of Honda CBR150R in Surabaya. Philippine Social Science Journal, 4(1), 97-107.
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Sari, D., Harsono, S. (2023). Analysis of the Shopee E-commerce Application Using the Delone and Mclean Models. International Journal of Economics, Business and Management Research, 7(1), 96-110.
