Faizatul Hiqmah
Faizatul Hiqmah, S.Sos., M.M
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# Formal Education
1. Bachelor of Social Science, Universitas Jember (2008)
2. Master of Management, STIE Perbanas Surabaya (2013)
# Professional Certification
1. Certified in Professional Lecturer for Management from Ministry of Research, Technology and Higher Education (2019)
2. Certificate in Improve Basic Skill of Instructional Techniques (PEKERTI)
# Professional Training
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# Professional Experiences
Lecturer of University of Hayam Wuruk Perbanas (2016 – now)
# Organizational Experiences
Secretary of the Center for Consumer Empowerment and Protection Studies at Universitas Hayam Wuruk Perbanas
# Expertise
1. Marketing Management
2. Organizational Behavior
3. Strategic Marketing
# Award & Recognition
Editor in Chief Journal of Business and Banking, periode 2020-2021
# Publications
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F Hiqmah. (2013). The Determinant of Relationship Quality and Benefit in Banking Industries: SME Perspectives, Proceeding International Conference in Business and Banking 213 – 224.
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F Hiqmah. (2016). Observasi tren perilaku pembelian hijau konsumen Indonesia di berbagai industri. Journal of Economics, Business, & Accountancy Ventura, 6(1), 27-44.
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F Hiqmah. (2019). A SOCIAL MARKETING APPROACH TO VALUE CREATION IN FINANCIAL INCLUSION. Journal of Economics, Business, & Accountancy Ventura, 6(1), 27- INTERNATIONAL JOURNAL OF BUSINESS AND SOCIETY 20 (3), 936-948.
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F Hiqmah. (2019). THE ANTECEDENTS OF RELATIONAL BENEFITS EXPECTED BY SME’S TO THEIR BANK (A DEMOGRAPHIC FINDING) Jurnal Aplikasi Manajemen 17 (1), 144-151
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F Hiqmah. (2020). Determinants of the Intention of Social Aid Beneficiaries to Use Banking Self-Service Technology (SST) The International Technology Management Review 10 (1), 12-18
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MZ Putri, Y Sutarso, F Hiqmah. (2021). Pengaruh Risiko Keamanan, Keuangan dan Sosial terhadap Kepercayaan pada Layanan Mobile Payment Aplikasi Dana, Perbanas Journal of Business and Banking 11 (1), 167-182
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F Hiqmah. (2021). EXPLORING COMPLAINT AND COMPLAINT MANAGEMENT ON INDONESIA’S BANKING INDUSTRIES, INTERNATIONAL JOURNAL OF BUSINESS, ECONOMICS AND LAW 25 (1), 68-77
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S Kharami, F Hiqmah (2023), Understanding Consumer Purchase Intention for Halal Cosmetics: Product Quality, Halal Label and Celebrity Endorser, International Journal of Business Studies 7 (1), 48-56.
